Question 1

What do I need to make a booking?

Accepted Answer

When you are ready to book on line you will need a copy of the photo card of your full UK driving licence, and copies of two utility bills from within the last 3 months as proof of your address, which must match the address on your driving licence.  You need to upload all these documents using the 'upload files' button on our book online page.
 
You also need to create a licence 'check code' to share your driving licence information with us. 
 
Please follow the instructions at the top of the 'book online' page on our website.

Question 2

Do I have to pay a deposit?

Accepted Answer

We ask for a £50 deposit to secure your booking.  For cancellations up to 1 week prior to your booking, we will refund the deposit in full.
 
There is a £500 insurance excess to cover damage to the horsebox in the event of an accident.  This can be paid by card or cash at the time of hire and will be refunded in full when the horsebox is returned undamaged.

Question 3

Do I need to put fuel in the horsebox?

Accepted Answer

The horsebox is provided with enough fuel to get you comfortably to a fuel station. We ask that you return the horsebox to 'Base' with the same amount of fuel as when it was collected.

Question 4

Can I collect the night before and bring back the morning after?

Accepted Answer

For full day hire you can collect the night before and return the following evening.
 
For a morning half day hire you can collect the night before and it must be returned by midday.  Half day afternoon hire can be collected from midday and returned the same evening.
 
Any delays in returning the horsebox will result in an hourly charge.

Question 5

What size horses can it carry?

Accepted Answer

The horsebox has a payload of 1000 kg and is designed to carry two horses up to 1000 kg in total.  So two 15.2h, or a 16.2h and a pony for example. 
 
The dimensions of the horsebox are - 
 
Horse Area:  7'8" (H), 6'10" (L), 6'10" (W) (breast bar into the grooms area)
 
Grooms Area: 7'8" (H), 4'10" (L), 6'10" (W)
 
Horsebox: 9'6" (H), 19' (L), 6'10" (W)

Question 6

How do I make payment?

Accepted Answer

Payment is online via Paypal or card.

Question 7

What age do I need to be to self drive?

Accepted Answer

You need to be 23 years old or over, and have held a full UK drivers licence for 3 years or more.

Question 8

What is your cancellation policy?

Accepted Answer

Cancellations must be in writing, email is sufficient.  If the cancellation notice is received more than 7 days before the hire date, then a full refund is given.  For cancellations within 7 days of the hire date, the booking deposit of £50 is non refundable.

Question 9

Do I have to agree to your T&C's?

Accepted Answer

Yes as part of the booking process, you will be asked to confirm that you agree with our Terms & Conditions of Horsebox Hire.  Please review these in full before booking.  They are available to view by clicking on the link next to the confirmation check box on the booking form, or on our book online page.

Question 10

What if the horsebox breaks down?

Accepted Answer

In the event of a breakdown please contact us immediately and we will call Equine Rescue on your behalf.

Question 11

How many people can the horsebox carry?

Accepted Answer

The driver and 2 passengers.

Question 12

Do I need to return it cleaned out?

Accepted Answer

The vehicle must be returned to us CLEANED, SWEPT and hosed out where necessary.
There will be a penalty of £50 if the horsebox is not cleaned out to our satisfaction.

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FREQUENTLY ASKED QUESTIONS

Horsebox Hire